Incident of Workplace Violence Chart
The differences in trained and untrained responses to incidents of workplace violence. This chart illustrates the disparities in responses between those who have and those who have not been trained to deal with these types of stressful situations. Both groups initially react by being startled and experiencing fear. Then, they begin to diverge: the untrained panic, whereas the trained experience controllable anxiety. From that point on, the trained group members begin to recall what they should do next, prepare, and act. The untrained, however, experience disbelief that eventually leads to denial and, ultimately, helplessness. Knowing how differently the groups will react based solely on training underscores the importance of advanced preparation.