The advice includes: arrange the office so your chair is closest to the door; give the employee your full attention; sit down and encourage the employee to sit; make eye contact with the employee; speak and move slowly and calmly; ask for specific examples why the employee is upset; do not interrupt except to ask for clarification; acknowledge the employee’s feelings; accept responsibility if the complaints seem valid; inform him/her you will investigate; thank him/her for bringing it to your attention; and investigate and follow up with the employee.